Persoonlijke, op maat gemaakte service blijft ons handelsmerk

Personalized, tailor-made service is our trademark

04/05/2018 - 11:21

When Produsoft started off 25 years ago, the CADCAM world was still in his infancy. Through the years, it has grown from rather a family atmosphere to an extremely professional environment with global players.

A lot has changed on the technological level. The smartphone in our pocket is now more powerful than the fastest computer of about 20 years ago. With these changes, the expectations of the customer are evolving too.

Produsoft ensures one constant in the midst of all these changes: providing a personalized, tailor-made service.

What is included in our service?

Advice

Produsoft specializes in CADCAM software for machining, mould making, 2D and 3D sheet metal, engineering and DNC. Central to this are both the product and the service. We consist of a complete team with experience in the various sectors, so that we can provide tailored advice for every company.

We listen to your story and together with you we search for the right software package and the appropriate approach specifically for your company. For this we will gladly visit you with a demo and a personal conversation.

If a standard software solution does not meet your specific requirements, we can also develop software completely to your size. We would like to sit together and see what we can do for you.

Installation

In addition we are fully responsible for the installation at your workplace and for writing the right postprocessor. If desired, we adapt a standard software for a seamless implementation in your production process.

Training

When purchasing a new software, our employees offer customized training. This is given in a number of hours or spread over a few days, depending on the chosen product.

The training can take place both in the Produsoft buildings and on the work floor itself. Thanks to the ease of use of our software, even a new employee can easily get along with it after this training.

Helpdesk

Even after delivery of the licenses, we remain your first contact when you have a question or if there is a problem with the use of the software. For example, we have a helpdesk consisting of 6 specialized support engineers who are always at your service.

Do you need help programming a particular piece? Do you always run into the same problem and would you like to see this corrected in a future version of the software? We are absolutely open to this and look forward to see how we can help you further.

Our helpdesk members can help you in Dutch, French, German or English. Support from people with knowledge of the specific processing methods within your company is perhaps our biggest asset.

Long-term relationship

What we value the most at Produsoft is building on a good relationship with our customers. This creates a long-term relationship and a form of trust in both directions. Our customers experienced a whole evolution in technology, but our extensive and correct service always remained a fixed value.

Persoonlijke, op maat gemaakte service blijft ons handelsmerk
Persoonlijke, op maat gemaakte service blijft ons handelsmerk
Persoonlijke, op maat gemaakte service blijft ons handelsmerk

Curious how we can help you?

Feel free to contact us!